Effective Date: 17 June 2025
Duco Digital Training is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Duco Digital Training is a UK-based training provider delivering online and in-person training courses in AI, Business Analysis, Data Protection, and related fields.
Our registered office is:
Vienna Court
Kirkleatham Business Park
Redcar
North Yorkshire
United Kingdom. TS10 5SH
You can contact us at:
Email: darren@ducodigital.com
Phone: +44 (0)1642 777996
WhatsApp ONLY: +44 (0)7946 170291
We collect and process the following types of personal data:
• Contact Information: Name, email, phone number, company name, job title, WhatsApp number
• Demographic Information: Country of residence
• Course Information: Courses you register for, exam preferences, attendance, performance
• Communication Records: Emails, website forms, WhatsApp messages, phone call notes
• Marketing Preferences: Consent to receive updates, preferences on communication channels
• Technical Data: IP address, browser type, referral source (e.g. via Google Ads or HubSpot)
We collect your data:
• When you complete forms on our website (including HubSpot forms)
• When you contact us via phone, WhatsApp, or email
• When you engage with our sales team (direct or third-party partners)
• Through advertising and analytics tools (e.g. Google Ads, Facebook)
• When you register or enrol in one of our training programmes
• When you take part in assessments or exams
• When you provide feedback or testimonials.
We use your data to:
• Deliver training courses and educational services
• Register you with awarding bodies (such as BCS)
• Manage your account and course access via our learning management system
• Communicate with you about your course, booking, and updates
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our services and understand learner needs.
Our lawful basis for processing includes contractual necessity, legal obligations, legitimate interests, and consent where required.
We may share your personal data with:
• BCS (British Computer Society) and other awarding bodies – for exam registration and certification, learner queries and complaints
• Duco Digital Training's BCS Accredited freelance trainers – only relevant course and learner data as needed for delivery
• Third-party sales representatives – when you express interest via partner channels (Hubspot, Google Ads, email and telephone)
Service providers:
• Learning Management System (LMS)
• HubSpot (CRM and marketing automation)
• Office365 (email, file storage)
• WhatsApp (communication)
• Google (Ads, Analytics)
• MailerLite or other email marketing tools
• Regulatory or legal authorities – if required by law.
We do not sell or rent your data to third parties.
We provide training to learners across the UK, Europe and other countries.
We may transfer personal data outside the UK where:
The country has been deemed to provide adequate protection under UK law; or
Standard Contractual Clauses (SCCs) or similar safeguards are in place with service providers for the reasons stated under section 4 above.
We take appropriate technical and organisational measures to protect your data, including:
- Secure cloud-based storage (Office365)
- Access control for trainers and staff
- Encryption and secure logins for LMS and email staff and contractor confidentiality agreements
Data is only retained for as long as necessary to fulfil its purpose, meet legal requirements, or defend potential legal claims.
Under the UK GDPR, you have rights including:
Access – Ask for a copy of the personal data we hold about you
Rectification – Request correction of inaccurate or incomplete data
Erasure – Request deletion of your data (where lawful)
Restriction – Request restriction of processing in certain circumstances
Objection – Object to processing where we rely on legitimate interests
Data Portability – Request transfer of your data to another organisation
To exercise any of these rights, email us at darren@ducodigital.com
We may contact you about our courses, updates, and offers by email, phone, or WhatsApp – but only where we have your consent or a legitimate interest. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Our website uses cookies and tools such as Google Analytics and HubSpot to improve your experience. You can manage cookie preferences in your browser. For more information, please see our Cookie Policy.
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website.
If you are unhappy with how we handle your data, please contact us so we can resolve your concerns.
You can also contact the UK Information Commissioner’s Office (ICO):
www.ico.org.uk
Tel: 0303 123 1113
